Showing posts with label building good business relationship. Show all posts
Showing posts with label building good business relationship. Show all posts

Tuesday, August 7, 2018

Stop Hiding From Behind The Screen And Start Building Meaningful Relationships


If you’re a New Yorker, the idea of a home with a private backyard right in the middle of Manhattan’s Lower East Side is a novelty. On a warm Thursday night, right as the sun was setting, about 45 people were gathered together, facing a brick wall with a microphone stand in the center. For the next 90 minutes, comedians that have performed in renown venues like The Comedy Cellar, and TV shows like Conan, were taking the stage.

After the performers finished, a third of the group shuffled upstairs through the apartment onto Essex street to catch a nightcap with a few new friends they met at the show. The rest stayed back and mingled, remembering their favorite jokes from the evening while exchanging Facebook information to stay in touch.

Two of the comedians that hadn’t met before were making plans to get together for coffee to brainstorms ways they could collaborate. Maybe a new sketch comedy duo was being born.

That same night, a team of first-time student entrepreneurs at NYU was pulling an all-nighter, testing out various cold outreach strategies online for their new beverage business to try to secure their first distributor. This was their second attempt, after spending the first half of the week sending more than 200 emails to business owners in New York City and scheduling only one meeting, which had already been pushed back.

At about 1:00 AM the web developer of the group made a bold suggestion. “Why don’t you guys call it a night, and try to go door to door in East Village tomorrow. Who knows if these distributors are even checking their emails - they’re too busy running their business.”

The CEO scoffed and replied, “business is done online these days man - if I try going door to door, who knows if the owner will even be there, and even if she is, there’s no way she’ll agree to talk to someone that came in off of the street.”

Today, many people choose to build connections online over in person. This applies to everything from dating to business relationships - Tinder to LinkedIn. The reason is simple - it’s much safer to hide behind a monitor or a screen. Rejection doesn’t hit quite as hard, and it always feels like the next great relationship is right around the corner.

Reality is far more bleak.



Making truly meaningful connections online is fraught with challenges. Everyone’s attention is highly fragmented, and the potential for distraction is everywhere.

The internet is very effective at connecting people across borders and the globe, and it’d be silly to dismiss its value in creating opportunities while exposing more people and communities to each other, but when it comes to cultivating relationships with a solid foundation, nothing can ever replace face to face interactions.

Cigna, a global health services organization, published a study saying that 46% of adults in America today feel lonely. In some groups, like millennials, that number is said to be as high as 80%.

In a recent podcast interview with Tyler Cowen, author and New York Times columnist David Brooks attributed this issue to a changing culture.

We went through a culture in the ’50s where we were the opposite of lonely. We were in a culture where people had to solve big problems because they had a very group-oriented culture, what you might call the “We’re all in this together.” Big unions. Very tight neighborhoods [...].

And then people decided around about 1962 that wasn’t working. And so they created a culture that was very individualistic. [...] people began to value autonomy. The 1960s were a period of chopping up the old culture.

The advent of the internet, and the ubiquitous usage that followed only helped perpetuate this significant shift in culture. Fortunately, Brooks predicts that these shifts are fairly cyclical, adding that “culture is our collective response to solve a problem.”

If loneliness is in fact a growing problem, eventually our culture will shift again to solve it.

Some are already taking steps to feel more in touch with the real world by finding long stretches of time to completely disconnect.

This sudden disappearance of distractions forces people to pay attention to the moment - and others take notice.

It could be an extended conversation with the barista you see every day that ends in a free drink from a new friend. Or a second date with a woman you just went out with who noticed that you didn’t check your phone the entire night.

For entrepreneurs, in-person relationship building is even more important to consider. Business partnerships are primarily built on trust, and trust is much easier to gain face to face. A new prospective customer might easily ignore yet another cold email, but a person that takes the effort to walk into a place of business, respectfully asking for the owner’s time, is far more likely to stand out.

Opportunities to meet people in person are all around us, but because it’s so easy to stay online, or to stay at home, one has to make a conscious decision to seek new ways to expose themselves to new communities. Start by realizing that there’s really no risk to putting yourself out there. Who knows - maybe you’ll end up creating the next viral sketch comedy video with the next person you meet.



Source: https://www.forbes.com
Image credit: Shutterstock



ABOUT WNFP
Westchester Networking for Professionals (WNFP) is a business organization focused on providing our members and guests with an extraordinary networking experience, bringing business professionals together for the sole purpose of generating new relationships and developing new business opportunities. Not a member, learn how you can become a member and join this awesome group of professionals to connect and grow your business.

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Saturday, May 12, 2018

4 Reasons Why Nurturing Business Relationships Makes Money



I’m currently working on a huge project for one of my clients where I get to interview successful entrepreneurs from all types of industries. On a recent interview I did, I had the pleasure of speaking with a friend and colleague who is a genius at building business relationships. According to her, it’s these business relationships that keep growing her revenue.

In a world where so much is being done online, we often forget that we are dealing with people. It’s people who pay you, which is why building business relationships is so important. Here are x reasons why nurturing business relationships makes money.


Trust is a big part of making money.


People will not pay you unless they trust you can fix their issues. Period.

In fact, I find this is often a key component missing in sales conversations. Business owners are often taught to go after anything that moves. This doesn’t work for two reasons. First, you’re better off finding a select few group of people you can cater to. Second, you need to build trust first.

There are several ways of building trust in business relationships both online and off. Here are a few of them:


  • Consistently providing great quality work.
  • Truly listening to other people when they speak.
  • Acting with integrity in business.
  • Walking your talk.
  • Consistently creating quality content over a period of time.

Building trust in business relationships is not limited to these actions, but they are certainly a good place to start. 




They can make transitions easier.


When I interviewed my friend and colleague on the topic of business relationships, she shared a great story about quitting her last job. Because she had built solid business relationships at her last job, when she announced she was leaving to start her own company a ton of clients went with her.

The way she explains it, these clients know she’s good at what she does. They want to do business with her, not just anyone. This made the transition into running her own company much easier.

They can send referrals.


Just because someone may not pay you, doesn’t mean they won’t send someone else who will. For example, I recently had a consultation with someone who wasn’t yet ready for my six-week business program. She did, however, refer a friend who is now one of my students.

These things happen in my business all the time. Because I put forth the effort to build business relationships, people know they can refer others to my work.

Colleagues can become sounding boards.


Every business owner needs a sounding board or two. In building business relationships, I now have a group of colleagues I know I can go to for help. This comes in handy when I have questions, doubts or fears. It’s also how I’ve been able to find valuable team members. It’s because of these relationships I’ve been able to build the business I have today.

Final Thoughts


Business relationships can help you expand your current business into new horizons. If you don’t prioritize building relationships, consider this your permission slip to get started.




Source: https://www.business2community.com


ABOUT WNFP
Westchester Networking for Professionals (WNFP) is a business organization focused on providing our members and guests with an extraordinary networking experience, bringing business professionals together for the sole purpose of generating new relationships and developing new business opportunities. Not a member, learn how you can become a member and join this awesome group of professionals to connect and grow your business.

Stay Connected with WNFP!
Join WNFP Communities!

Wednesday, December 13, 2017

10 Tips To Achieve Great Relationships With Clients


The client." Those of us in the professional world know this seemingly benign phrase and have learned that is to be respected and, at times, feared. Don’t get us wrong; we love the client. Without the client, we wouldn’t have jobs. The client literally puts food on our table and, for them, we are grateful.

But there exists a constant power struggle between the client and the professional. Given the possibility that a client could turn to your competitor if there’s a service-related issue, it’s important that you know how to deftly navigate this struggle, lest you lose your bread and butter.

Here, I’m going to give you 10 tips for dealing with difficult clients so you don’t lose your head -- or your paycheck.



Clearly Define What’s Expected
The first thing you’ll want to do when dealing with a new client (or an existing client with a new project) is to clearly define what’s expected with regard to the scope of the project. For instance, if you’re a designer, are you going to be overhauling a website, or simply updating a few of the graphics?

This is not to say you shouldn’t take on more work if it comes your way (more on that later), but have a clear idea of who you’ll need and for how much time.


Establish Clear Time Tables

Here’s what stinks: agreeing that you’ve got a month to do a project and then three weeks in, the customer needs it tomorrow. It’s only a few days earlier, they say. What’s the big deal?

It’s a big deal because you’ve budgeted your time and people power to have this project done on a certain date and you expected to have until that date, right? Right off the bat, establish a timetable, and not just some vague time in the future but a specific date and, I’ve even gone as far as a specific time on that specific date: end of day, beginning of the day, three o’clock, whatever you decide, but make it stick.


Put It In Writing

After you’ve done all this, put it in writing and have all the main players sign off on it. I can count on my fingers and toes the number of new companies I’ve seen enter “handshake deals” with clients and then end up with more work than they can handle. This can be great if you’ve got the manpower but, more often than not, you’ll get dragged down, miss deadlines and everyone ends up unhappy.

If you’re a business, I assume you’ve got some semblance of a legal department, but if you’re independent, there are some great resources to help you get an idea of what this kind of contract should look like.


Have A Single Point Of Contact


Draw straws, have a beer pong contest, a sack race or just let the new guy do it, but determine a single point of contact for a given project. There’s nothing worse than when a client doesn’t know who to call and ends up calling literally everybody.



Don’t Be Afraid To Say "No"



If you’ve worked with this client before, don’t be surprised if they call you in the middle of a project and say something along the lines of this: “Hey, we need you to do some extra work on the project. We know we didn’t agree to it but we’re willing to pay a little more.”


This can be a good problem to have, but workplace stress and burnout are becoming huge problems in America and one of the leading causes of mental health issues that lead to employee turnover. If you’ve already got a full plate, don’t keep slopping on more food. Chances are, the client will understand. Plus, you’ve got the contract to back you up, right?

Don’t Be Afraid To Say "Yes"

On the other hand, if you think you can take on more work, by all means go for it. Just keep the above statement in mind.


Don’t Minimize Their Issues


When issues come up (and they will come up) the worst thing you can do is minimize their issues by brushing them off either implicitly or explicitly.

Instead, let the client know that you hear them and are going to take steps to remedy what’s wrong. Of course, sometimes their issues in no way relate to you or your work and they're likely just blowing off steam in your general direction (this happens more than you think). Either way, hear them out and treat them with respect.


Make It Right

If there was a mistake on your end, take steps to immediately make it right:

• Take responsibility.

• Apologize.

• Offer them something. If the mistake was major, a discount on this project -- or better yet, future services -- might be in order. If the mistake was minor, the apology should do.

• Take steps not to let it happen again.


Never Lose Your Cool



Above all, never lose your cool in front of a client. Have it out with your staff at happy hour, but don’t do it in the meeting room. There are plenty of steps you can take if things start to get heated in the workplace to ameliorate the pressure and make sure things don’t blow up.



Don’t Fear Walking Away


Finally, if things just aren’t going the way either of you had imagined, maybe it’s time to break up. Many times, an amicable separation is better than delivering subpar work to an unhappy client, so don’t be afraid to walk away. Or, if they’re being particularly cruel or mean-spirited (yes, these people exist), don’t be afraid to fire them. There will be other clients, I promise.


I hope you never have to deal with a problem client, but in the event that you do, hopefully, you’ll find these tips helpful. Good luck out there!




Image Credit:shutterstock
Source:www.forbes.com

ABOUT WNFP
Westchester Networking for Professionals (WNFP) is a business organization focused on providing our members and guests with an extraordinary networking experience, bringing business professionals together for the sole purpose of generating new relationships and developing new business opportunities. Not a member, learn how you can become a member and join this awesome group of professionals to connect and grow your business.

Stay Connected with WNFP!
Join WNFP Communities!
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